Surprise & Delight Your Clients – My Exclusive Fierce Loyalty Tip on MSNBC
As consumers, our bar is set so low when it comes to customer service expectations. It really doesn’t take much to surprise and delight us. And it doesn’t take special technology or expensive widgets. It just takes a shift in attitude and action. I talk about my personal experience with a company that Surprised and Delighted me on my Web Exclusive for American Express Open Forum and MSNBC Your Business.