• Sarah Robinson

Surprise & Delight Your Clients – My Exclusive Fierce Loyalty Tip on MSNBC

As consumers, our bar is set  so low when it comes to customer service expectations. It really doesn’t take much to surprise and delight us. And it doesn’t take special technology or expensive widgets. It just takes a shift in attitude and action. I talk about my personal experience with a company that Surprised and Delighted me on my Web Exclusive for American Express Open Forum and MSNBC Your Business.